Welcome to b2bgenztravel (“Company,” “we,” “our,” or “us”). By accessing or using our website and services, you (“User,” “you,” or “your”) agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
1. Services Provided
b2bgenztravel offers travel-related services including:
-
Hotel bookings
-
Family and group trip arrangements
-
Corporate and business travel planning
-
Eco-friendly and budget-friendly travel packages
We act as an intermediary between travelers and third-party service providers (such as hotels, airlines, and transport operators).
2. User Responsibilities
By using our website, you agree to:
-
Provide accurate, complete, and updated information when making bookings.
-
Use our services only for lawful purposes.
-
Not misuse, copy, or resell our services without authorization.
-
Ensure you have the authority to make bookings on behalf of yourself or your company.
3. Bookings & Payments
-
All bookings are subject to availability and confirmation.
-
Prices are subject to change based on availability, season, and third-party providers.
-
Payments must be made through secure methods as specified on our website.
-
We do not store sensitive payment details (such as credit/debit card information).
4. Cancellations & Refunds
-
Cancellation and refund policies vary depending on the service provider (hotel, airline, or travel partner).
-
Some bookings may be non-refundable.
-
Refunds, if applicable, will be processed within a reasonable time as per provider policy.
-
For detailed cancellation terms, please refer to the specific service provider’s conditions.
5. Third-Party Services
-
We collaborate with third-party service providers (e.g., hotels, airlines, tour operators).
-
We are not responsible for delays, cancellations, accidents, or service quality provided by third parties.
-
Any disputes arising from third-party services must be addressed directly with the provider.
6. Limitation of Liability
-
We are not liable for loss, injury, accident, or damage arising from your use of our services.
-
We do not guarantee uninterrupted access to our website.
-
Travel involves risks (weather, strikes, delays, natural disasters), and users agree that b2bgenztravel is not responsible for circumstances beyond our control.
7. Intellectual Property
-
All content, branding, logos, and materials on this website are owned by b2bgenztravel.
-
Users may not copy, reproduce, or distribute any material without prior written permission.
8. Privacy Policy
Your use of our services is also governed by our [Privacy Policy], which explains how we collect and protect your information.
9. Changes to Terms
We may update or modify these Terms & Conditions from time to time. Updates will be effective immediately upon posting on our website.